Screening questions are a powerful feature inside SupportFinity that help you collect the right information from candidates during the application process.
Instead of reviewing resumes first and asking key questions later, you can gather important details upfront — directly within the job application form.
This helps you filter, qualify, and prioritize candidates more efficiently.
What Are Screening Questions?
Screening questions are custom questions you add to a job application form.
Their purpose is to:
Collect specific information from candidates
Pre-qualify applicants
Reduce manual filtering
Improve the quality of shortlisted candidates
You control what you ask and how candidates respond.
Types of Screening Questions
SupportFinity offers several types of screening questions to match different hiring needs.
1. Yes / No Questions
These questions provide two options: Yes or No.
Example:
Do you have 3+ years of experience in SaaS sales?
This type is useful for:
Basic eligibility checks
Required certifications
Work authorization confirmation
Location requirements
2. Multiple Choice Questions
These questions offer several predefined options.
Example:
What is your level of experience with Python?
Beginner
Intermediate
Advanced
Expert
This helps you:
Standardize responses
Compare candidates easily
Identify skill levels quickly
3. Open Questions
Open questions allow candidates to provide written answers.
Example:
Describe your experience leading cross-functional teams.
These are useful when:
You want detailed explanations
You need insight into communication skills
You want to understand specific experiences
4. File Upload Questions
This feature allows candidates to upload documents during the application process.
Examples:
Certifications
Portfolio files
Licenses
Verification documents
This ensures you collect important documentation before moving candidates forward.
Mandatory vs Optional Questions
Each screening question can be marked as:
Mandatory – Candidate must answer before submitting the application
Optional – Candidate can choose whether to answer
Mandatory questions are commonly used for critical eligibility criteria.
The Knockout Feature
One of the most powerful capabilities in SupportFinity is the Knockout Feature.
This feature allows you to automatically move candidates to a specific stage based on their answer.
For example:
If a Yes/No question requires a “Yes” and the candidate answers “No,” you can automatically move them to Rejected.
If a candidate selects a preferred answer in a multiple-choice question, you can automatically move them to Shortlisted.
You can configure the system to:
Advance candidates
Move them to any pipeline stage
Automatically reject them
This reduces manual review and ensures consistent decision-making.
Why Use Screening Questions?
Screening questions help you:
Collect structured information early
Filter candidates automatically
Reduce time spent reviewing unqualified applications
Maintain fairness and consistency
Control your pipeline flow
When combined with the Knockout feature, screening questions become a strong automation tool within your hiring process.
Summary
Screening questions in SupportFinity allow you to:
Ask Yes/No questions
Add Multiple Choice questions
Include Open-ended questions
Request File uploads
Mark questions as mandatory or optional
Automatically move candidates using the Knockout feature
By using screening questions effectively, you can improve candidate quality and streamline your recruitment workflow from the very beginning.