How to Authenticate SupportFinity with Microsoft Email Providers
If your organization uses Microsoft Outlook or Microsoft 365, your Microsoft Entra administrator may need to grant organization-level consent before users can connect their Microsoft email accounts to SupportFinity.
This authorization allows approved users within your organization to connect their Microsoft accounts and use SupportFinity features such as email campaigns and recruiting outreach.
Before You Start
You will need access to a Microsoft Entra administrator account that is authorized to grant application consent for your organization.
If you do not have administrator access, please send these instructions to your Microsoft 365 or IT administrator.
Steps to Grant Consent
1. Sign in with a Microsoft Entra Administrator Account
Sign in using a Microsoft Entra administrator account that has permission to grant application consent on behalf of your organization.
2. Open the SupportFinity Microsoft Admin Consent Link
Open the following link while signed in with your administrator account:
3. Review the SupportFinity Application
Microsoft should display SupportFinity along with the permissions requested by the application.
Before continuing, review:
Application name
Publisher information
Requested permissions
Make sure these details comply with your organization's security and IT policies.
4. Approve the Application
If the permissions are approved by your organization, select Accept to grant consent.
Microsoft will then authorize SupportFinity for your Microsoft Entra tenant.
5. Confirm SupportFinity Was Added
After consent is successfully completed, Microsoft should add SupportFinity as an Enterprise Application within your organization's Microsoft Entra tenant.
6. Verify SupportFinity in Microsoft Entra
Navigate to:
Microsoft Entra admin center → Microsoft Entra ID → Enterprise applications → All applications
Search for:
SupportFinity
You can also verify the application using the following Application ID:
695a07f0-89db-4381-bc00-68152bcab0f2
7. Confirm User Access
Once SupportFinity appears under Enterprise Applications, confirm that:
The application is enabled.
The appropriate users or groups are permitted to access it.
Any organization-specific access policies have been configured appropriately.
Your users should then be able to return to SupportFinity and connect their Microsoft email accounts.
Still Having Trouble?
If SupportFinity appears under your Enterprise Applications but users are still unable to connect their Microsoft email accounts, please contact the SupportFinity Success team and include any Microsoft error message or error code you receive.
This will help our team identify the issue more quickly.