If your organization uses Microsoft Outlook or Microsoft 365, your Microsoft Entra administrator may need to grant organization-level consent before users can connect their Microsoft email accounts to SupportFinity.

This authorization allows approved users within your organization to connect their Microsoft accounts and use SupportFinity features such as email campaigns and recruiting outreach.

You will need access to a Microsoft Entra administrator account that is authorized to grant application consent for your organization.

If you do not have administrator access, please send these instructions to your Microsoft 365 or IT administrator.

Sign in using a Microsoft Entra administrator account that has permission to grant application consent on behalf of your organization.

Open the following link while signed in with your administrator account:

Grant Microsoft Admin Consent to SupportFinity

Microsoft should display SupportFinity along with the permissions requested by the application.

Before continuing, review:

Make sure these details comply with your organization's security and IT policies.

If the permissions are approved by your organization, select Accept to grant consent.

Microsoft will then authorize SupportFinity for your Microsoft Entra tenant.

After consent is successfully completed, Microsoft should add SupportFinity as an Enterprise Application within your organization's Microsoft Entra tenant.

Navigate to:

Microsoft Entra admin center → Microsoft Entra ID → Enterprise applications → All applications

Search for:

SupportFinity

You can also verify the application using the following Application ID:

695a07f0-89db-4381-bc00-68152bcab0f2

Once SupportFinity appears under Enterprise Applications, confirm that:

Your users should then be able to return to SupportFinity and connect their Microsoft email accounts.

These are delegated permissions, not tenant-wide application permissions.
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SupportFinity only accesses data for individual team members who explicitly connect their own Outlook accounts. Granting admin consent simply pre-approves these delegated scopes across your tenant so employees aren't blocked by a "Need admin approval" prompt during setup.

You can verify this directly on the consent prompt or under Enterprise Applications → SupportFinity → Permissions, where all scopes are listed with "Delegated" in the type column.

If SupportFinity appears under your Enterprise Applications but users are still unable to connect their Microsoft email accounts, please contact the SupportFinity Success team and include any Microsoft error message or error code you receive.

This will help our team identify the issue more quickly.