Candidate data is never lost inside SupportFinity.
You can always access candidates who previously applied to one or more of your jobs. Below are the two easiest ways to find and review a candidate profile.
Method 1: Access from the People Module (Full Profile & Complete History)
Use this method when you want to view all details about the candidate, including their full profile and complete interaction history across your company.
Steps:
Go to People → My Company
Click Filter
Search using any available field (name, email, job title, applied job, etc.)
Click Apply
Locate the candidate and click on their profile
From here, you will see:
Full candidate profile
Resume and contact information
Application history across all jobs
Campaign engagement
Notes and internal feedback
Complete candidate activity timeline
This method gives you a holistic, company-wide view of the candidate.
Method 2: Access from the Jobs Module (Job-Specific History)
Use this method when you want to review the candidate’s activity related to a specific job.
Steps:
Click on Jobs
Locate the job the candidate previously applied to
Open the job to access the Job Dashboard
Use Filter or Quick AI Search to find the candidate
Inside the job dashboard, you can review:
Application stage
Evaluation notes
Interview feedback
Status changes
Job-specific communication
This method provides a focused, role-based view of the candidate’s journey for that particular job.
Best Practice Tip
If you are unsure which job the candidate applied to, start with the People module. It provides the most comprehensive overview and allows you to navigate to specific jobs directly from the candidate profile.
SupportFinity ensures that even when job posts expire, your talent data remains fully accessible — so you can re-engage strong candidates, revisit previous applicants, and accelerate future hiring decisions without starting from scratch.